Fresh Feels — Privacy Policy

Last updated: 10 August 2026 · Fresh Feels, Isa Town, Kingdom of Bahrain

1. What we collect

• Account: your mobile number (used to sign in with a one-time code) and your name.
• Plan profile: date of birth, height, weight, gender, fitness goal, activity level, dietary preferences and allergies — used only to calculate your nutrition targets and keep unsuitable meals away from you.
• Delivery details: address (area, block, road, building, flat), optional map location pin, delivery notes and phone number — used to deliver your meals.
• Orders and activity: your meal selections, deliveries, skips, pauses, wallet credits and meal logs.
• Payment records: the amount, method and receipt reference you provide. We do not store card numbers.
• Device token: an anonymous push-notification identifier for your device, if you allow notifications.

2. How we use it

Only to run the service: managing your account and subscription, verifying payments, planning and preparing your meals (the kitchen sees your name, meal choices, allergies and delivery details), delivering your boxes, sending you service notifications (delivery status, menu reminders, payment confirmations — you can switch categories off in Profile → Notifications), and supporting you when you contact us.

3. What we never do

We do not sell your data, share it with advertisers, or use it for anything unrelated to your meal service.

4. Who processes your data

We use a small number of service providers to operate the app:

• Supabase — our database and authentication platform (data hosted on AWS, Mumbai region).
• Twilio — delivers your sign-in verification codes by SMS or WhatsApp.
• Google Firebase — delivers push notifications.
• Vercel — hosts the web app.
• OpenStreetMap — provides the map and looks up your address when you place a location pin (only the pin's coordinates are sent).

Each provider receives only what it needs to perform its function.

5. Retention

Your data is kept while your account is active. Order and payment records are retained as required for business and legal purposes. You may request deletion of your account and personal data at any time (see Contact); records we are legally required to keep are retained only as long as required.

6. Your rights

You can view and edit your profile, allergies, addresses and notification preferences in the app at any time. You may request a copy of your data, a correction, or deletion of your account by contacting us or via the account deletion page (also available in the app: Profile → Delete account).

7. Security

Data is transmitted encrypted (HTTPS) and protected by per-account access rules — each customer can only access their own data, and kitchen staff see only what meal preparation and delivery require.

8. Children

Fresh Feels is intended for customers aged 18 and over.

9. Changes

If this policy changes materially, we will notify you in the app.

Contact

Fresh Feels · Isa Town, Kingdom of Bahrain
Privacy questions or deletion requests: WhatsApp +973 3226 6443 — also available from Help & support in the app · Instagram @freshfeels.bh